The growing dissatisfaction with overseas contact centres, coupled with the historical low levels of employee & customer satisfaction signals that the contact centre business model needs to change.

We are the pioneers of that change.

We give our people the skills, training and support they need to provide our clients with first class contact centre services:

• Inbound/outbound or blended campaigns
• Sales
• Customer services
• Quality assurance
• Technical help desk
• Customer billing
• Order processing
• Appointment setting

Call Britannia knows the important role that technology plays in modern customer contact and uses the best in the industry to ensure a seamless customer journey. Our technology partner, Infinity CSS, works with many of the leading global brands to deliver tried and tested solutions that help to:

• Optimise call processes and duration
• Reduce repeat calls
• Improve call outcome results
• Achieve significant productivity gains
• Dramatically improve customer service
• Simplify compliance and reporting

Using the best technology available provides our clients with the reassurance that however their message is delivered or received (via telephone, email, SMS etc.) it will always be dealt with securely, efficiently and professionally.

Our model is based on the contact centre of the future – a customer contact centre providing joined up services that enhance the entire customer journey.