Our aim is simple:
To create at least 10,000 jobs for the unemployed - using contact centres as a springboard to a better future.

You might know us as a professional, reliable and scalable outsourced Contact Centre partner – a business committed to providing the highest standards of customer service. But there’s more to us than meets the eye.

We are a business with a social mission:
We don’t employ people because they’ve got a CV of experience working in Contact Centres. Instead, we almost exclusively recruit among the long-term unemployed, creating sustainable job opportunities for those who need it most.

When people come to us:
Typically having spent six months or more receiving Job Seeker’s Allowance – we give them the skills, work-based experience and confidence they need to climb the career ladder.

For many, the first rung is the most difficult to mount. Often, they have come out of full-time education and don’t have the experience they require to secure even the most junior position. Others have worked in an industry that has been squeezed by the recession and have found themselves redundant, with a limited pool of skills that aren’t readily transferable.

Our aim is to give these people a break:
We believe that good customer service starts from within. If someone shows an aptitude for dealing with customers on the phone – regardless of whether they have relevant experience – we’ll build on that flair, giving them the general and client-specific training needed to work in the world of Contact Centres.

Of course, we don’t employ just anyone:
We have a rigorous assessment process that ensures we only take on those who really want to work. Our clients are always at the forefront of our mind when we make recruitment decisions; we have to satisfy them that our new intakes are keen, loyal and effective.

Ultimately, however, Call Britannia exists to give people a way in to professional life. We actively work with our staff to formulate short- and long-term goals to help them get what they want out of their careers, both current and future. Sometimes they’ll take their experience with us and apply it to another line of customer service work, such as retail or hospitality. Other times, they’ll go back in to education – using the confidence they’ve gained during their time at Call Britannia to ensure they succeed in their studies.

Call Britannia helps people make the break in to working life.